At eDigitalized, we value our customers and strive to provide the best digital services and products. Please read our refund and returns policy carefully.
🔁 Returns & Refunds Eligibility
Our refund and returns policy is valid for 30 days from the date of purchase.
If 30 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return (for applicable physical items only):
The item must be unused
In the same condition as received
In original packaging
With valid proof of purchase (invoice or receipt)
❌ Non-Returnable & Non-Refundable Items
Due to the nature of our business, the following items are non-returnable and non-refundable:
Downloadable software products
Digital services (website design, graphic design, SEO, marketing, etc.)
Custom work or personalized services
Gift cards
Sale or discounted items
Health or personal care items
Once a digital product is delivered or service work has started, no refund will be issued.
⚠️ Partial Refunds (If Applicable)
Partial refunds may be granted in limited situations such as:
Physical items with visible signs of use
Items returned damaged or incomplete (not due to our error)
Items returned after 30 days (subject to approval)
💰 Refund Process
Once your return (if applicable) is received and inspected:
You will be notified via email
Approval or rejection of refund will be communicated
Approved refunds will be credited to the original payment method within 7–10 working days
⏳ Late or Missing Refunds
If you have not received your refund:
Recheck your bank account
Contact your credit card provider
Contact your bank (processing time may vary)
If the issue persists, contact us at:
📧 [email protected]
🛍 Sale Items
Only regular-priced items are eligible for refunds.
Sale or promotional items are non-refundable.
🔄 Exchanges
We only replace items if they are defective or damaged (physical items only).
For exchange requests, contact us at:
📧 [email protected]
🎁 Gifts
If the item was marked as a gift and shipped directly to you, a gift credit may be issued after approval.
If not marked as a gift, the refund will be sent to the original purchaser.
🚚 Shipping Returns (Physical Items Only)
Return address:
eDigitalized
2nd Floor, Chakradhar City Center,
Opposite Tala House, Rewa (M.P.) – 486001, India
Return shipping costs are the customer’s responsibility
Shipping charges are non-refundable
We recommend using a trackable shipping service
📞 Need Help?
For any questions related to refunds or returns, contact us:
Company: eDigitalized
Website: https://edigitalized.com
Email: [email protected]
Phone: +91 9522217666
