Service-based work
eDigitalized provides digital services and project work. Refund eligibility depends on the agreed scope, the stage of work completed, resources already used and any third-party costs already paid.
Refund & Cancellation Policy
Home / Refund & Cancellation Policy
A practical policy for service payments.
Legal · Refunds
Refunds and cancellations depend on the project stage, work already completed and third-party costs already committed.
Plain-language summary
This page is written to explain the website and service policy clearly. Project-specific quotations, invoices and agreements can contain additional terms that apply to that work.
Advance and milestone payments
An advance or milestone payment may be used to reserve time, begin planning, purchase necessary services or cover completed work. The refundable portion, if any, is assessed against work already completed and committed costs.
Completed or approved work
Work that has already been delivered, approved, published, transferred or substantially completed is generally not refundable for the completed portion.
Digital products and service packages
Where a digital service package has already been activated, configured, delivered or work has begun, cancellation may not qualify for a full refund. Any specific product terms shown at checkout also apply.
Third-party charges
Domain registrations, hosting, SSL certificates, software licenses, paid plugins, advertising spend, API charges and similar external costs may be non-refundable once purchased from the provider.
Cancellation requests
To request cancellation, contact eDigitalized as early as possible and include the project or invoice reference. Work already performed up to the cancellation date may be deducted from any amount eligible for refund.
Duplicate or incorrect payment
If you believe a payment was duplicated or made in error, contact eDigitalized with the transaction reference so it can be reviewed.
Refund processing
If a refund is approved, the processing method and timing depend on the original payment method, banking network and any applicable provider processing time.
Contact
Refund or cancellation questions can be sent to info@edigitalized.com with the relevant invoice or project reference.